Тренінгова програма з підвищення професійно-психологічної компетенції стюардів та працівників служби безпеки стадіону

Abstract

The article is devoted to justification of problems of psychological training and improvement of professional and psychological competence of stadium security officers and stewards. For the protection of public order during sports events staff of the stadium should be able to forecast destructive processes in the crowd, to prevent riots, have a high degree of psychological stability, to be ready for action in terms of occupational stress and risk, with minimal costs of adaptive resources. Nowadays traditional methods for solving the tasks of professional psychological preparation of stadium staff are not sufficient. Training technologies possess rich potential for training professional and psychological competence of employees of stadium security service and stewarding department, because they can imitate external elements of sports events, simulate dangerous situations; create conditions for the development of personal motivation, correction and search of the optimal strategy of behavior with the fans and effectively restore mental and physical resources of the employees. The proposed author’s training contributes to the assimilation of knowledge about the massiveness behavior, forms communicative, reflexive, regulatory skills, develops professional qualities. The above problems are solved in stages during the course of the program divided into five modules: 1) "My personal responsibility for the success of the mass event at the stadium," 2) "Football and violence", 3)"Regularities, mechanisms and means for building effective communication with stadium visitors", 4) "Stress-stability and self-regulation in the professional activities of steward and security service officer", 5) "The image of steward and security service officer." An important element of each session of the program are: individual and group reflection; psycho-gymnastic exercises; presentation of information blocks and organization of knowledge awareness, its transfer to the sensual and practical individual level by a number of exercises - demonstration, modeling of extreme situations; group discussions, discussions of surveillance materials, role-playing, etc. Testing of the training in a group of employees of stadium security service and stewarding department showed a positive effect on the atmosphere of sports events. In particular, after the training the number of conflict situations with the spectators was significantly reduced, specialists of this category reveal fewer symptoms of stress and anxiety while dealing with complex professional tasks, they demonstrate increased confidence in the possibility and variety of many options for their solution.